[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fEJ-qxg_VwkctzncnGuKRusy9igRVFndJIpE9LJGO5TI":3},{"locale":4,"topic":5,"relatedTrends":116},"fr",{"topic":6,"slug":7,"canonicalSlug":7,"topicAliases":8,"nicheKey":11,"nicheName":12,"nicheNameEn":12,"nicheIcon":13,"country":14,"countries":15,"agentKey":16,"score":17,"type":18,"isFresh":19,"isPublic":19,"detectedAt":20,"sources":21,"evidence":108,"article":112},"Engineering autonomous service desk with agentic AI in enterprise IT","engineering-autonomous-service-desk-with-agentic-ai-in-enterprise-it",[9,10],"Engineering an autonomous service desk using agentic AI","Engineering autonomous service desk with agentic AI for enterprise IT","ai-engineering","AI Engineering & LLM Ops","⚙️","FR",[14],"ai-engineering-FR",96,"spiking",true,"2026-06-22T14:03:55.807Z",[22,28,34,39,44,49,54,59,64,69,74,79,84,89,94,99,104],{"title":23,"url":24,"domain":25,"snippet":26,"content":27},"Scaling Enterprise IT with Agentic AI - Engineering an Autonomous Service Desk","https:\u002F\u002Fyourstory.com\u002F2026\u002F06\u002Fscaling-enterprise-it-agentic-ai-engineering-an-autonomous-service-desk-","yourstory.com","Details Atlassian's technical deep dive on Rovo Service—an embedded AI agent in Jira Service Management—for building an autonomous service desk.","Brands\n\nDiscover\n\nEvents\n\nNewsletter\n\nMore\n\nThe Captable\n\nAI Story\n\nSMB Story\n\nHerStory\n\nSocial Story\n\nEnterprise Story\n\nYS life\n\nYS Hindi\n\nYS Tamil\n\nYSTV\n\n](https:\u002F\u002Ftwitter.com\u002FYourStoryCo)](https:\u002F\u002Fwww.facebook.com\u002Fyourstorycom\u002F)](https:\u002F\u002Fwww.instagram.com\u002Fyourstory_com\u002F)](https:\u002F\u002Fwww.youtube.com\u002Fyourstorytv)\n\nDaily Newsletter\n\nSubscribe\n\nBy providing your information, you agree to our Terms of Use and our Privacy Policy. We use vendors that may also process your information to help provide our services. This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply.\n\nBrands\n\nDiscover\n\nEvents\n\nNewsletter\n\nMore\n\n](https:\u002F\u002Ftwitter.com\u002FYourStoryCo)](https:\u002F\u002Fwww.facebook.com\u002Fyourstorycom\u002F)](https:\u002F\u002Fwww.instagram.com\u002Fyourstory_com\u002F)](https:\u002F\u002Fwww.youtube.com\u002Fyourstorytv)\n\n!\n\nEvery developer i\n\n[Content truncated...]",{"title":29,"url":30,"domain":31,"snippet":32,"content":33},"Empowering business growth: How you can secure your enterprise from AI risks with SaS","https:\u002F\u002Fatos.net\u002Fen\u002Fblog\u002Fempowering-business-growth-secure-your-enterprise-from-ai-risks-with-sas","atos.net","In this article, our Atos expert shows how enterprises can create real value not by optimizing processes but by making explicit, executable decisions.",null,{"title":35,"url":36,"domain":37,"snippet":38,"content":33},"When AI agents take over tasks, what happens to startup roles?","https:\u002F\u002Ffastcompanyme.com\u002Ftechnology\u002Fwhen-ai-agents-take-over-tasks-what-happens-to-startup-roles\u002F","fastcompanyme.com","Experts say small teams of highly skilled operators will oversee fleets of AI agents — shifting human work from execution to orchestration, strategy,...",{"title":40,"url":41,"domain":42,"snippet":43,"content":33},"AI for Workflow Orchestration: Top 15+ Agentic AI & GenAI Tools","https:\u002F\u002Faimultiple.com\u002Fai-for-workflow-orchestration","aimultiple.com","Hazal Şimşek. updated on Jun 18, 2026. See our ethical norms. Cite This Research. We observe an increasing shift in AI for workflow orchestration tools.",{"title":45,"url":46,"domain":47,"snippet":48,"content":33},"Agentic coding and persistent returns to expertise","https:\u002F\u002Fwww.anthropic.com\u002Fresearch\u002Fclaude-code-expertise","anthropic.com","This report provides evidence on how Claude Code is used in practice, based on a privacy-preserving analysis of around 400000 interactive sessions from...",{"title":50,"url":51,"domain":52,"snippet":53,"content":33},"Google Cloud Summit Round-Up: How Agentic AI Is Reshaping Customer Experience","https:\u002F\u002Fwww.cxtoday.com\u002Fai-automation-in-cx\u002Fgoogle-cloud-summit-london-2026-agentic-ai-customer-experience\u002F","cxtoday.com","From personalised banking to AI shopping assistants, Google Cloud Summit London 2026 redefines what agentic AI means for CX.",{"title":55,"url":56,"domain":57,"snippet":58,"content":33},"Airrived Named Gartner Emerging Tech AI Vendor for Transforming Autonomous Security Operations with Agentic AI","https:\u002F\u002Fwww.businesswire.com\u002Fnews\u002Fhome\u002F20260617327265\u002Fen\u002FAirrived-Named-Gartner-Emerging-Tech-AI-Vendor-for-Transforming-Autonomous-Security-Operations-with-Agentic-AI","businesswire.com","Global analyst firm highlights Airrived's Agentic OS after enterprise deployment autonomously handles 90% of SOC alert triage and reduces mean time to...",{"title":60,"url":61,"domain":62,"snippet":63,"content":33},"TCS becomes Elopak's strategic IT partner for AI-led global operations transformation","https:\u002F\u002Fwww.crnasia.com\u002Findia\u002Fnews\u002F2026\u002Ftcs-becomes-elopak-s-strategic-it-partner-for-ai-led-global-operations-transformation","crnasia.com","The company will deploy its Cognix platform and modernise IT operations, service management and enterprise applications across Elopak's global business.",{"title":65,"url":66,"domain":67,"snippet":68,"content":33},"Fortinet Launches Unified SOC Platform with Agentic AI Security Operations","https:\u002F\u002Fwww.thefastmode.com\u002Ftechnology-solutions\u002F49118-fortinet-launches-unified-soc-platform-with-agentic-ai-security-operations","thefastmode.com","Fortinet, the global cybersecurity leader driving the convergence of networking and security, announced the availability of FortiSOC, a unified,...",{"title":70,"url":71,"domain":72,"snippet":73,"content":33},"Why Decentralised Identity is the Security Bedrock for Agentic AI","https:\u002F\u002Fwww.opensourceforu.com\u002F2026\u002F06\u002Fwhy-decentralised-identity-is-the-security-bedrock-for-agentic-ai\u002F","opensourceforu.com","In the rapid transition towards an AI-driven enterprise, leadership focus has largely remained on model performance and accuracy. However, emerged: the.",{"title":75,"url":76,"domain":77,"snippet":78,"content":33},"How agentic AI detects silent network degradation","https:\u002F\u002Fservices.global.ntt\u002Fen-us\u002Finsights\u002Fblog\u002Fhow-agentic-ai-detects-silent-network-degradation","services.global.ntt","NTT DATA is building always-on autonomous network operations using agentic AI and NVIDIA® NemoClaw™",{"title":80,"url":81,"domain":82,"snippet":83,"content":33},"How Telcos Build Autonomous Networks with Agentic AI | NVIDIA Technical Blog","https:\u002F\u002Fdeveloper.nvidia.com\u002Fblog\u002Fhow-telcos-build-autonomous-networks-with-agentic-ai\u002F","developer.nvidia.com","Telecom operators are adopting AI across network operations, customer care, and back-office workflows, but most are still early in the journey to autonomy.",{"title":85,"url":86,"domain":87,"snippet":88,"content":33},"Agentic AI in Cybersecurity: How autonomous AI is transforming the protection of critical infrastructure","https:\u002F\u002Fwww.telefonica.com\u002Fen\u002Fcommunication-room\u002Fblog\u002Fagentic-ai-cybersecurity-autonomous-ai-critical-infrastructure\u002F","telefonica.com","Agentic AI is transforming cybersecurity through autonomous systems capable of detecting, deciding, and responding to threats in real time.",{"title":90,"url":91,"domain":92,"snippet":93,"content":33},"Top Agentic AI Development Companies in the UK Building the Next Generation of Autonomous Apps","https:\u002F\u002Fvocal.media\u002Ffuturism\u002Ftop-agentic-ai-development-companies-in-the-uk-building-the-next-generation-of-autonomous-apps","vocal.media","Artificial intelligence is moving beyond simple automation. Businesses today are investing in agentic AI systems capable of making decisions, learning from...",{"title":95,"url":96,"domain":97,"snippet":98,"content":33},"From ledgers to intelligence: The dawn of autonomous finance","https:\u002F\u002Fwww.capgemini.com\u002Fus-en\u002Finsights\u002Fexpert-perspectives\u002Ffrom-ledgers-to-intelligence-the-dawn-of-autonomous-finance\u002F","capgemini.com","“Agentic AI is rapidly becoming the driver for the modernization of finance departments. AI agents are no longer just a concept they are becoming a core...",{"title":100,"url":101,"domain":102,"snippet":103,"content":33},"The future chief technology officers (CTOs): Orchestrating humans, platforms and AI Agents","https:\u002F\u002Fwww.ibm.com\u002Fthink\u002Finsights\u002Ffuture-ctos-orchestrating-humans-platforms-ai-agents","ibm.com","CTOs are no longer responsible only deploying technology at scale but are rising to be the architect of systems of intelligence and autonomous execution at...",{"title":105,"url":106,"domain":67,"snippet":107,"content":33},"HPE Expands Self-Driving Networks with AI Data Center Innovations","https:\u002F\u002Fwww.thefastmode.com\u002Ftechnology-solutions\u002F49121-hpe-expands-self-driving-networks-with-ai-data-center-innovations","HPE announced major advancements that expand its self-driving networking strategy across AI factories, data centers, and the enterprise edge by introducing...",{"mentionsLast7Days":109,"mentionsLast30Days":109,"firstSeen":20,"lastSeen":110,"relatedEntities":111},3,"2026-06-24T00:13:44.002Z",[24,30,36,41,46,51,56,61,66,71],{"slug":113,"title":114,"matchScore":115},"concevoir-un-service-desk-autonome-avec-ia-agentique-pour-l-it-d-entreprise","Concevoir un service desk autonome avec IA agentique pour l’IT d’entreprise",1,[117,121,124,127,130,133],{"topic":118,"slug":119,"score":120,"type":18,"country":14,"nicheIcon":13},"SAP Joule Studio AI agents integration across enterprise systems","sap-joule-studio-ai-agents-integration-across-enterprise-systems",100,{"topic":122,"slug":123,"score":120,"type":18,"country":14,"nicheIcon":13},"The six-layer AI agents stack architecture for production agents","the-six-layer-ai-agents-stack-architecture-for-production-agents",{"topic":125,"slug":126,"score":120,"type":18,"country":14,"nicheIcon":13},"Logistics AI use cases optimizing operations and reducing costs","logistics-ai-use-cases-optimizing-operations-and-reducing-costs",{"topic":128,"slug":129,"score":120,"type":18,"country":14,"nicheIcon":13},"Three levels of agent loop architecture for engineer workflows","three-levels-of-agent-loop-architecture-for-engineer-workflows",{"topic":131,"slug":132,"score":120,"type":18,"country":14,"nicheIcon":13},"Logistics AI use cases improving operations and reducing costs","logistics-ai-use-cases-improving-operations-and-reducing-costs",{"topic":134,"slug":135,"score":120,"type":18,"country":14,"nicheIcon":13},"Six-layer AI agents stack between LLMs and production agents","six-layer-ai-agents-stack-between-llms-and-production-agents"]