Engineering autonomous service desk with agentic AI in enterprise IT

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• "Details Atlassian's technical deep dive on Rovo Service—an embedded AI agent in Jira Service Management—for building an autonomous service desk."

  yourstory.com

• "In this article, our Atos expert shows how enterprises can create real value not by optimizing processes but by making explicit, executable decisions."

  atos.net

• "Experts say small teams of highly skilled operators will oversee fleets of AI agents — shifting human work from execution to orchestration, strategy,..."

  fastcompanyme.com

• "Hazal Şimşek. updated on Jun 18, 2026. See our ethical norms. Cite This Research. We observe an increasing shift in AI for workflow orchestration tools."

  aimultiple.com

• "This report provides evidence on how Claude Code is used in practice, based on a privacy-preserving analysis of around 400000 interactive sessions from..."

  anthropic.com

• "From personalised banking to AI shopping assistants, Google Cloud Summit London 2026 redefines what agentic AI means for CX."

  cxtoday.com

• "Global analyst firm highlights Airrived's Agentic OS after enterprise deployment autonomously handles 90% of SOC alert triage and reduces mean time to..."

  businesswire.com

• "The company will deploy its Cognix platform and modernise IT operations, service management and enterprise applications across Elopak's global business."

  crnasia.com

• "Fortinet, the global cybersecurity leader driving the convergence of networking and security, announced the availability of FortiSOC, a unified,..."

  thefastmode.com

• "In the rapid transition towards an AI-driven enterprise, leadership focus has largely remained on model performance and accuracy. However, emerged: the."

  opensourceforu.com

• "NTT DATA is building always-on autonomous network operations using agentic AI and NVIDIA® NemoClaw™"

  services.global.ntt

• "Telecom operators are adopting AI across network operations, customer care, and back-office workflows, but most are still early in the journey to autonomy."

  developer.nvidia.com

• "Agentic AI is transforming cybersecurity through autonomous systems capable of detecting, deciding, and responding to threats in real time."

  telefonica.com

• "Artificial intelligence is moving beyond simple automation. Businesses today are investing in agentic AI systems capable of making decisions, learning from..."

  vocal.media

• "“Agentic AI is rapidly becoming the driver for the modernization of finance departments. AI agents are no longer just a concept they are becoming a core..."

  capgemini.com

• "CTOs are no longer responsible only deploying technology at scale but are rising to be the architect of systems of intelligence and autonomous execution at..."

  ibm.com

• "HPE announced major advancements that expand its self-driving networking strategy across AI factories, data centers, and the enterprise edge by introducing..."

  thefastmode.com

• "As AI becomes the dominant workload of the network economy, Nokia's new software and agentic frameworks help telecom providers improve network performance,..."

  nokia.com

• "With Autopilot and Ground Truth, New Relic bets on agentic AI to run IT operations. It's a bold vision facing hurdles of trust, cost, and skill."

  briefglance.com

• "New open standard extends the internet's existing DNS infrastructure to enable portable identity, verification, and discovery for the emerging agentic web."

  linuxfoundation.org

• "Salesforce's agentic AI agent launches with pay-per-resolution pricing, challenging enterprise expectations and forcing competitors to rethink."

  futurumgroup.com

• "Loop engineering: designing the control system that prompts, verifies, and stops AI agents in production. A field guide for engineers."

  medium.com

• "Experts discuss why organizations require a thoughtful agentic AI approach to ensure ongoing success."

  cio.com

• "RingCentral has expanded AIR Pro with native AI agents, autonomous outreach, intelligent handoffs and AI-powered workflows for RingCX."

  cxtoday.com

• "MORRISVILLE, N.C., June 24, 2026 — Lenovo today announced the expansion of the Lenovo Hybrid AI Advantage with a portfolio of AI inferencing and agentic AI..."

  hpcwire.com

• "Spate of activity sees global comms tech provider announce expanded collaboration with hyperscaler and a joint proof of concept with data and AI company to..."

  computerweekly.com

• "QUA #poolside #Quasa Poolside (featured on Quasa.io/projects/poolside) is a frontier AI lab building the most capable foundation models and agentic systems..."

  quasa.io

• "AI agents are quickly becoming part of how software gets built. To help individuals and organizations build agent skills, we are pleased to announce the..."

  blogs.oracle.com